. . .
URGENT
official complaint
work and income new zealand
te hiranga tangata
kia ora, kia orana, ia orana,
I write to make an official complaint against nonpayment of benefit over the last two weeks.
I write also to make complaint against lack of response from your offices to a written letter, and, yesterday, a follow up email. There has been no acknowledgement to either the letter or the email. In the latter case, it may be that the case officer is absent, but there is no auto-responder to indicate if that is indeed the case, or what my options are.
I note also that WINZ continues to lack a dedicated complaints email, directing complaints towards an "information" email inside MSD, or, for that matter, a dedicated complaints section, despite years of nministry and external reviews recommending such measures. I have previously indicated my willingness to lay a complaint against WINZ, including, in part or in full based on historical events, in the event of further disruption to my payments, as approved my doctor, in the face of continued insensitivity to my status as a recovering mental health patient.
I note an insistence on the part of WINZ in responding as little as possible to earlier queries in writing, leaving vague messages with friends or on voice mail but never following up with an entirely standard mode of communication in the third millennium, email via the internet, access to which is available on every single desk of many thousands inside MSD. For evidence of this attitude, please note the evasive response, more than a year ago, from your media section in response to entirely valid questions, posted below the forward of my email yesterday. For this reason, I will not respond to any other attempt at communication other than via this email address, but will expose those attempts.
Your offices have been previously and diplomatically warned by myself against unilaterally cutting off my benefits but, once again, for about the tenth time, you have plunged what little control I have of my affairs and even fewer resources into turmoil.
This is, utterly, intolerable.
Wake up.
Grow up.
Build up.
I have not had the mental strength or energy to address this issue previously, on behalf of myself, or thousands of other beneficiaries, but that no longer remains the case.
Seeds that I have been planting on a voluntary basis over the last few years are beginning to bud nicely, and I will not continue to risk these strategic efforts towards media centrality and capacity by being continually distracted by a typically Kiwi, penny-pinching and parochial attitude towards the people WINZ alleges to represent.
In line with my volunteer agency's evolving guidelines on transparency and accountability, this email publishes automatically to the world wide web, as will any responses, with all comments, including these ones, publicly available.
My earlier emails, also CC'd to my doctor, follow.
kia toa,
jason
...........................................................
jason brown
editor
avaiki news agency
http://avaiki.nius.googlepages.com
+649 9167058 office direct
+649 9167552 facsimile
+64 2102484560 mobile
Project JPK
http://jpkupdate.blogspot.com
100 victoria street west
tangata pasifika
TVNZ
auckland
aotearoa | new zealand
...........................................................
---------- Forwarded message ----------
From: avaiki - jason brown <avaiki.nius@gmail.com>
Date: 30 Sep 2008 11:08
Subject: client 355846427 | jason brown
To: hyemin.yoon001@msd.govt.nz
jason brown
editor
avaiki news agency
http://avaiki.nius.googlepages.com
+649 9167058 office direct
+649 9167552 facsimile
+64 2102484560 mobile
Project JPK
http://jpkupdate.blogspot.com
100 victoria street west
tangata pasifika
TVNZ
auckland
aotearoa | new zealand
...........................................................
---------- Forwarded message ----------
From: avaiki - jason brown <avaiki.nius@gmail.com>
Date: 30 Sep 2008 11:08
Subject: client 355846427 | jason brown
To: hyemin.yoon001@msd.govt.nz
Ms. Hyemin Yoon
Case Manager
WINZ
kia orana hyemin . . .
. . . many thanks for your assistance a couple of weeks ago.
I am currently in Australia and have obviously slipped off the radar somehow, despite sending in a letter updating my circumstances, so will make another attempt, here, via email.
. . .[details cut to protect third party privacy, WINZ refer original email] . .
Long story short, I moved out of that address and, at mutual suggestion, terminated the relationship. This has nothing to do with my status as a WINZ client or how our relationship impacted on my payments because in fact with the mortgage and other payments that you talked about, she fell well below the threshold. No, just plain old human nature at work, and our split was amicable and with utmost respect on both sides.
I had said as much in my letter to your office prior to my departure and also explained that I was travelling to Australia courtesy of airpoints from an old classmate from Rarotonga, to attend the wedding of the first family we met on Rarotonga, in Cairns, and I am now in Melbourne, on the same airpoints, seeing my half brothers for the first time since our father died here in 1997, and, bless, two new nephews.
However as my payments have been cut off I find myself, yet again, in dire financial straits. My current status is that I have returned to 350 Kohimarama Road to again stay with family friends there, but did not have time before I left to get written confirmation from them of costs, rent, etc.
Could you please advise what payments if any can be made on an interim basis? I return to Aotearoa on Monday and would be very happy to bring in whatever paper work needs doing but for now I would very much appreciate being able to access some funds so that I do not have to keep begging friends and family, or be embarassed about not contributing.
Please let me know urgently if there is any more information you require.
meitaki ma'ata, many thanks,
jason
ps: I cannot access Kiwibank at the moment due to an internal server error, but you can see my balance at the link below, as I operate my account under TTT, total transparency tools, so that details of my finances are available, immediately, for public review. This is as per policy of my voluntary media advocacy agency, details below.
Thursday, September 18, 2008
...........................................................
jason brown
editor
avaiki news agency
http://avaiki.nius.googlepages.com
+649 9167058 office direct
+649 9167552 facsimile
+64 2102484560 mobile
Project JPK
http://jpkupdate.blogspot.com
100 victoria street west
tangata pasifika
TVNZ
auckland
aotearoa | new zealand
...........................................................
...........................................................
jason brown
editor
avaiki news agency
http://avaiki.nius.googlepages.com
+649 9167058 office direct
+649 9167552 facsimile
+64 2102484560 mobile
Project JPK
http://jpkupdate.blogspot.com
100 victoria street west
tangata pasifika
TVNZ
auckland
aotearoa | new zealand
...........................................................
| Jane Mortlock <Jane.Mortlock002@msd.govt.nz> |
| show details | 23/03/2007 |
| Hi Jason, can I ask why you would like this please? Many thanks Jane Kia orana, greetings, Could you please email me a link or copy of your complaints procedure, including any staff manuals or similar. Meitaki maata, many thanks, jason ......................................................... jason brown editor avaiki news agency www.avaiki.nius.googlepages.com <http://www.avaiki.nius.googlepages.com> +(649) 8460648 ......................................................... .. -- Jane Mortlock Media Advisor Ministry of Social Development 04 9163496 029 2316197 |
. . .
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